Are ORVAYE keepsakes only for memorials?
No. They can celebrate a pet who is still beside you, remember a companion who has passed, or become a personal gift for someone you love.
What kind of photo should I use?
Use a clear original image with visible eyes and facial details, even lighting, and enough space around the pet. Read the Pet Photo Guide before ordering.
Will I receive a preview or proof?
Only when the individual product page explicitly includes one. Review all visible customization fields and product examples carefully before checkout.
Can I change the photo or spelling after ordering?
Contact us immediately. Changes cannot be guaranteed after production begins.
Where do you currently ship?
At launch, checkout is configured for the United States and Israel. Product availability and shipping methods can vary by production partner and delivery address. Orders to other destinations are not currently accepted.
Which currency is used?
All product prices, shipping charges, discounts, and checkout totals are displayed in United States dollars (USD).
How long does production take?
Personalized products are made individually. Product-specific processing information and available delivery estimates are shown on the product page or during checkout. Production time is separate from carrier transit time.
Can personalized products be returned?
Personalized items are generally not eligible for change-of-mind returns. Damaged, defective, or incorrect products remain eligible for review under our Returns & Refunds policy.
What if the item arrives damaged or incorrect?
Email us promptly with the order number and clear photographs of the item and packaging. We will review the issue and provide the appropriate next step.
Will you use my pet’s photo in advertising?
Not without separate permission.
How do I contact ORVAYE?
Email orvayehelp@gmail.com and include the order number when relevant.