Last updated: July 15, 2026
Contact ORVAYE within 30 days of delivery if something is wrong with your order.
Personalized products
Because personalized products are made for a specific customer, they are not eligible for change-of-mind returns, exchanges, or refunds unless required by applicable law. This includes dissatisfaction caused by details the customer supplied or approved, such as the selected image, spelling, dates, size, color, or layout.
Damaged, defective, or incorrect items
Email us promptly with the order number and clear photographs of the item and packaging. If the product is confirmed to be damaged, defective, or materially different from the order, we will provide an appropriate remedy, which may include replacement or refund.
Cancellations and changes
Contact us immediately. Cancellation, photo changes, spelling changes, and address changes cannot be guaranteed after production begins.
Color and appearance
Minor differences in screen color, material texture, print placement, scale, or production finish are not automatically defects. Material differences that substantially affect the ordered design will be reviewed individually.
Non-personalized products
When a product is not personalized, it should be unused, unworn, and in original condition and packaging when possible. Contact us before returning anything.
Start a request
Email orvayehelp@gmail.com. Do not return an item until you receive instructions.