Last updated: July 16, 2026
ORVAYE personalized keepsakes are made individually. Production time is separate from carrier transit time.
Current shipping regions
At launch, checkout is configured for customers in the United States and Israel. Orders to other destinations are not currently accepted. Product availability can still vary by production partner and delivery address; checkout will only continue when an available shipping method exists.
Currency
Product prices, shipping charges, discounts, and checkout totals are displayed in United States dollars (USD).
Production
Processing time varies by product, customization method, and production partner. If an uploaded photograph cannot reasonably be used, we may contact you before production begins. A delayed customer response can delay the order.
Shipping costs and estimates
Available shipping methods, charges, and estimated delivery windows are shown before payment for the selected product and address. Production and delivery estimates are not guarantees.
Separate packages
Items produced by different partners may arrive separately and receive different tracking numbers and delivery dates.
Tracking
Tracking is sent when available. Carrier scans can take time to appear after a label is created.
Addresses
Customers are responsible for checking the complete delivery address before ordering. Contact orvayehelp@gmail.com immediately if an address is wrong. Changes cannot be guaranteed after production or fulfillment begins.
Taxes, duties, and customs
Applicable taxes, import duties, customs charges, or brokerage fees can depend on the destination and fulfillment route. Unless checkout explicitly states that a charge has been collected, the customer may be responsible for amounts requested by an authority or carrier.
Delays and lost packages
Weather, customs, carrier interruptions, address issues, and other events outside ORVAYE’s reasonable control can affect delivery. Contact us if tracking has not updated for an unusual period.